Refund and Replacement Policy (within 24 hours)
Applies to digital items purchased on EmailSeller.com.
Our goal is a smooth, hassle-free experience. This Refund and Replacement Policy explains when refunds or replacements are available and how to request them.
1) Eligibility window
You must submit your request within 24 hours of purchase on (based on the order timestamp).
After 24 hours, refunds or exchanges are not available.
2) When a refund may be approved
A refund is considered only when:
The item could not be delivered, or
The item is not working after troubleshooting and one replacement attempt by our team.
If our verification shows the product is working as described, the refund request will be declined.
3) Non-refundable situations
Refunds are not available if any of the following apply:
The login was successful (including after following our setup guidelines).
The item details/credentials were delivered and used.
You overpaid—we will credit the difference with additional goods, not cash.
Payment processor/transaction fees are non-refundable.
4) Partial refunds (case-by-case)
We may grant a partial refund when:
We are unable to complete the delivery of all items purchased.
We are unable to fix or replace a faulty item.
We are unable to provide access to your delivery goods due to issues on our side.
The request is made within the valid 24-hour timeframe.
5) How to request a refund or replacement
Email info@emailseller.com with:
Order ID and email used at checkout
A brief description of the issue
Screenshots or short screen recording showing the error (if applicable)
We will review, attempt troubleshooting, and—if needed—issue one replacement for the same item. If the item still does not work after our process, we will proceed per the Refund and Replacement Policy.
6) Processing your refund
Once approved, we will process the refund to your original payment method. Timing depends on your bank or payment provider.
7) Late or missing refunds
If you haven’t received your refund:
Re-check your bank account or wallet.
Contact your card issuer or payment provider—posting times vary.
Contact your bank.
If you still need help, email us at info@emailseller.com.
8) Sale items
Only regular-priced items are eligible for a refund. Sale/discounted items are not included in the Refund and Replacement Policy.
9) Exchanges / Replacements
We replace items only if they are in error, banned, or produce a login error. Exchanges are for the same item type.
10) Proof of purchase
All requests require a receipt or order confirmation as proof of purchase.
Need help about Refund and Replacement Policy?
Email: info@emailseller.com
Contact page: https://emailseller.com/contact/
